Assessing the awareness and usage of reference management software (RMS) among researchers of the Council for Scientific and Industrial Research (CSIR) Ghana

Abstract

The study seeks to ascertain the levels of awareness and usage of reference management software (RMS) among researchers of the Council for Scienti¯c and Industrial Research (CSIR), Ghana. The purpose and bene¯ts as well as challenges associated with the use of these tools were also discussed. Descriptive survey methodology was employed for this study. A web-based questionnaire consisting of both multiple-choice and open-ended questions was used to collect data from 110 scientists in 13 research institutes of the CSIR, Ghana. Results show that overwhelming majority of scientists (80%) are aware and know about RMS. However, the adoption and usage of these tools are low. The percentage of non-usage was higher among the older scientists (22% for over 51 years) as against the younger researchers (9% for 31 to 40 years). Overall, 33.6% do not use RMS at all, and scientists occasionally used RMS. Mendeley was the most popularly used software among respondents. Results also show that most of the respondents got to know about RMS through training workshops and seminars. Most of the respondents had not received any training and for those who had attended a training workshop or seminar, majority of them noted that it was very easy to use. The main purpose of using these tools were for research work and literature review. Major bene¯ts of using RMS packages are automatic generation of references list, electronic creation of bibliographies and changing of referencing style by a click of a button. Challenges associated with the use of these tools were slow internet connection, lack of training, and technical support. The study recommended that CSIR should make the e®ort to acquire these tools. Scientists should also be given the necessary training and technical support in order to effectively use these softwares